Lost memories: woman loses tapes after buying tape to DVD servic - MyFoxAustin.com | KTBC Fox 7 | News, Weather, Sports

Lost memories: Customers try to get tapes back after business temporarily shuts down

Posted: Updated:
  • Arizona HeadlinesMore>>

  • Arizona abortion case headed to Supreme Court

    Arizona abortion case headed to Supreme Court

    Supreme Court - State of ArizonaSupreme Court - State of Arizona
    Arizona Attorney General Tom Horne has asked the U.S. Supreme Court to intervene in the case against the state's new abortion rules.
    Arizona Attorney General Tom Horne has asked the U.S. Supreme Court to intervene in the case against the state's new abortion rules.
  • Ex-NFL QB Max Hall arrested near Arizona hometown

    Ex-NFL QB Max Hall arrested near Arizona hometown

    Authorities say former NFL quarterback Max Hall has been accused of shoplifting and narcotics possession near his Arizona hometown.
    Authorities say former NFL quarterback Max Hall has been accused of shoplifting and narcotics possession near his Arizona hometown.
  • The Buzz: 9/2/2014

    The Buzz: 9/2/2014

    John Hook & Kari Lake talk about the sell by date, a new pricey lottery ticket, and Jolie's dress 9/2/14
PHOENIX (KSAZ) - A nightmare for some people in the valley: they drop off tapes, full of lifetime memories, to be converted to DVDs, but when they go to pick them up, this is what they find: a closed sign.

Multiple customers have told FOX 10 their phone calls and e-mails are not being returned and the business' phone line has been turned off.  And they don't know what has happened to their old videotapes.

"I just want my memories back. I want the tapes back of my kids."

Kimberly Geyer has been waiting for her tapes since March.  She dropped off 31 Hi8 tapes to King Tapes in Mesa to have them converted to DVDs.

"They told me that they were running behind and so that they would take a long time. So I gave them grace.  I gave them weeks and weeks before I started calling to check on them and then I just wasn't getting through," she said.

Geyer is one of many customers who used a Groupon at the business which has been operating near Main Street in downtown Mesa for decades.  But now King Tapes' phone has been temporarily disconnected.

"Not a word.  Not an e-mail, not a phone call, nothing," said Geyer.

When we went by the store, it was locked up.  A notice from the city of Mesa utilities was on the door.

Another customer sent us a photo of a letter posted on the business as recently as last week.  The owner writes he's been dealing with a death in the family.

Customers wrote on the letter asking for their tapes back.

We also went by the owner's home.  No answer there either.

Geyer paid more than $150 to have her tapes converted.  At this point, she says it's not about money.

"It is tapes of my children, of my father-in-law who has passed away, it is tapes of family vacations.  They are irreplaceable," she said.
Didn't find what
you were looking for?

Powered by WorldNow

KTBC FOX 7
119 East 10th Street
Austin, TX 78701

Phone: (512) 476-7777
Fax: (512) 495-7001

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices