Residents upset over water main leak - | KTBC Fox 7 | News, Weather, Sports

Residents upset over water main leak

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This might look like just some standing water, but take a closer look, that water is flowing.

"I've always noticed the cones up, probably since last fall," said Austin resident, Sarah Lopez.

Back in October, Austin Water discovered a valve was leaking near Lamar Boulevard and west 35th Street.

"We repaired it. Beginning of the year, it came back," said Jason Hill, with Austin Water. "Water was bypassed and shut down from that particular valve for a couple of months...We did what we needed to do on it, water was turned back on. Another leak then...began to show in that particular area."

It was the same valve and it's still causing problems six months later.

FOX 7 obtained Austin Water work orders that reveal people have been calling about the leak since last Halloween.

Sarah said, "It's extremely frustrating. That we haven't taken a proactive approach to get that leak resolved, especially when it's coming out of our pockets."

Initially, the valve was scheduled to be repaired this coming July, almost 8 months after the leak was first reported.

Hill says the city didn't consider it to be an immediate concern, but that's changed.

"It has continued to escalate and worsen, so now, that has increased it on the priority list," Hill added.

"We're already under water restrictions as it is, so it's just not an ideal situation," said Sarah.

Hill says the leak will be stopped sometime in the second week of May.

Sarah said, "It's literally money down the drain."

Hill said, "We want to reassure our customers in the community that we are not at all in the business of letting leaks, or major leaks, just run free."

Hill adds, “A leak-free, zip-tight system does not exist.”

So, if you see water, call it in.

So far the city has spent more than $30,000 to try and fix the leak.

We'll definitely follow up on this and let you know when the repair happens.

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