911 Dispatcher Helps Deliver Baby - MyFoxAustin.com | KTBC Fox 7 | News, Weather, Sports

911 Dispatcher Helps Deliver Baby

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It was a special day for one Wisconsin couple when they finally got a chance to meet and thank the 911 dispatcher who helped deliver their baby last November.

The dispatcher was honored for her service. FOX's Ben Krumholz has the details.

When Tiffany Wieber's water broke at 2:30 in the morning last November, she and her husband, Chris, thought they had plenty of time to make it the hospital.

"With our first son, our first child, it took 13 hours between water break and delivery so we're like we got time, pack bags, call up grandma, call up the hospital let them know we're on our way, we'll be there shortly," said Chris Wieber.

About 15 minutes later, the Wiebers realized their baby had plans of her own. Tiffany hopped into the bath tub, and Chris called 911.

"There really wasn't another option. The baby was coming out," said Tiffany.

"The 9-1-1 operator's job really was to keep me calm," said Chris.

Renee Ruiz took the Wieber's call.

"We use a lot of repetitive persistence, using a really calm voice and just not getting excited with them," said Ruiz.

"I said I see a head, the head is out. What do I do? By that time, she had reached down, grabbed the baby's head and one big push she had delivered her own baby," said Chris.

Tifanny said she was kind of purple so I got the nose sucker and did that. Chris got a dirty shoe lace and tied off the umbilical cord and the 911 operator just talked him through what to do.

Ruiz's guidance earned her an award. The Wiebers showed up for the honor.

"It was really nice to meet all of them and get to put a face with a voice that you hear because most of the time we don't get to do that and you don't get a lot of resolution so that part of it was really nice," said Ruiz.

Dispatchers say this type of call might be more common than you think. In 2014, there have already been two. For Ruiz, this was her first.

"Happy story all the way around and we love those because we don't always get the happy one, so I'll take them when we can get them," said Ruiz.

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