When people call 311, they expect results.
It took about two years, but the house at 201 West Applegate is now...no more.
"It's not like a 30 minute show or an hour long investigation. You have to do research, you have to monitor, you have to document, you have to photograph and you have to establish dialogue," said Manuel Villegas
Manuel Villegas has been investigating the property for years. The case came before the building and standard commission in August, 2013.
"If anybody had a fire in there, there probably would have been a fatal accident," he said.
The order to demolish came down after it was discovered the home was unsafe for people to live in and infested with cockroaches.
"They were just flying off the tables. There was trash. The smell was horrendous," Villegas said.
"Whoever is responsible for seeing to it that it's taken down, all I can say is, 'thank you,'" Charles Fruzia said.
Fruzia has lived in the area for 20 years.
"Fights outside, prostitution, girls would come through here...right out in the open. Police have been called out more times than you know what to do with," Fruzia said.
More than 200 complaints through the Austin Police Department include theft, aggravated assault, animal cruelty and drug activity.
"They took a radiator hose and a circumvented the water system and put it in between the lines from the city side to the property side and that hat, allegedly, some lead, so that contaminate the water system."
The water in the north Austin neighborhood has been safe to drink for the past six months, according to code compliance.
"I'm sorry for the folks that own this place, that this had to happen, but if you're not going to, keep it straight, they gotta do something," Fruzia said.
Code enforcement says this abandoned building in the 1600 block of Montopolis Drive is scheduled to be demolished next. For years, it's been contaminated with asbestos.
If a nuisance property is messing up your quality of life...you can call 3-1-1, without having to reveal your identity.