Bus riders frustrated with CapMetro changes - MyFoxAustin.com | KTBC Fox 7 | News, Weather, Sports

Bus riders frustrated with CapMetro changes

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Capital Metro's Rapid Bus service launched this week, but at the same time forced the closure of some local bus routes…and plenty of people are upset about the changes.

Some riders are so frustrated by CapMetro's decision to consolidate some routes they've got a petition going online to try and change things back.

"I don't know what Capital Metro has done," said frustrated Capital Metro rider, Ruben Alvara.

In conjunction with offering a new MetroRapid service route along the north Lamar, south Congress corridor, Capital Metro consolidated routes 1L and 1M into a single route, now called 1 Metric/south Congress.

This is something that has been in the works for 10 years. The changes officially went into effect Sunday.

Some riders are upset because they say they can't afford the new MetroRapid bus passes, which cost more than a local route pass.

Also, they say now, they're waiting double the time for a bus and when it gets there and sometimes it's too crowded to board.

A thread on Reddit was started and has now turned into a petition on change.org.

Ruben added, "I had to wait some more extra time for the next...bus...it was just too packed, it was congested man. I'm a paying customer. I'm not going to pay to stand...no, no, no."

"It was too crowded. There were too many people and I couldn't deal with it. I got off at the bridge and walked all the way over here," said another upset rider, Gemma Galvan.

Capital Metro's Manager of Service Planning, Roberto Gonzalez, said, "Whenever we have overcrowding on any of our routes we send support buses to help out a situation...we have been doing that over the course of this week and we'll continue to do what we can."

Capital Metro reps say they are open to hearing people's concerns about the recent changes, adding they understand it will take some time for riders to get used to the new routes.

People can sign up to speak at the next Capital Metro Customer Satisfaction Advisory Committee Meeting.

It starts at 6 p.m. February 12th, at the new Transit Store, on west 9th Street.

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