Family warns others after hiring no-show snow plowing company - MyFoxAustin.com | KTBC Fox 7 | News, Weather, Sports

Family warns others after hiring no-show snow plowing company

Posted: Updated:
(WJBK) -

After they got this fancy flier in the mail and a blast of winter was on the way, Franci Hirsch and her husband, Greg, of West Bloomfield decided this was the year they were going to hire a snow removal company. Unfortunately, they apparently chose the wrong one.

Franci says when they first called Five Star Landscaping and Snow Removal workers had no problem coming out right away to have her sign this contract, stake out the driveway and collect her check on December 13, 2013.

"That night it actually snowed. The next day they did not come back, and the day after that they did not come back," says Franci.

Looking closely at the fine print, the company promises automatic service. But Franci claims it was like pulling teeth to get the plows to come back. And then this past weekend was the snow storm that dumped several inches across metro Detroit.  

"Not only did they not show, but there's been no response. I'm out $215 - actually $235 now," she says.

The family has called, left several messages and emails but have yet to hear back from the owner, Karl Bolin. Fox 2 tried to track the business owner down at his last known address in Bloomfield Hills, down the street at his parents and where the snow plowing business is said to be located. A house in Waterford Twp. is the address listed on the contract. However, when Fox 2's Taryn Asher arrived at the address no one was home but the garage door was open, revealing a sign for Cedar Treaters, the other company owned by Bolin.

Several unhappy customers have posted their complaints about both companies online. In fact, according to the Better Business Bureau, Five Star, which is not accredited or in good standing, has had nine registered complaints. Five of those have been over the last year.

That's information the Hirsch's, who were forced to hire someone else to dig them out, wished they had known beforehand.

"In retrospect, check your references. This was definitely a mistake on our part, but, we saw the snow was coming, at the time my husband was out of town, we felt just moving fast, what hard could it be?" Franci says.

  • Taryn AsherTaryn AsherMore>>

  • Community comes together to support slain Armada teen's family

    Community comes together to support slain Armada teen's family

    Wednesday, July 30 2014 11:55 PM EDT2014-07-31 03:55:10 GMT
    Nearly a week after 14-year-old April Millsap was found murdered in the small town of Armada, friends, family and even those who didn't know the young girl gather for music in the park - this time hoping for justice.They were there to help raise money to ease the burden on April's heartbroken mother."We're as well as can be expected," said aunt Sarah Lichtenfelt. "They are just grateful for all the prayers and support, that's all we ask is to keep praying for strength."In the middle of it all...
    Nearly a week after 14-year-old April Millsap was found murdered in the small town of Armada, friends, family and even those who didn't know the young girl gather for music in the park - this time hoping for justice.They were there to help raise money to ease the burden on April's heartbroken mother."We're as well as can be expected," said aunt Sarah Lichtenfelt. "They are just grateful for all the prayers and support, that's all we ask is to keep praying for strength."In the middle of it all...
  • Man accused of calling taxi to move a body

    Man accused of calling taxi to move a body

    Monday, July 28 2014 10:20 PM EDT2014-07-29 02:20:50 GMT
    A mother is struggling with the fact that her 21-year-old daughter lost her battle with drug addiction, and then she learns the despicable lengths two people went to get rid of her child's body.
    A mother is struggling with the fact that her 21-year-old daughter lost her battle with drug addiction, and then she learns the despicable lengths two people went to get rid of her child's body.
  • Renisha McBride's family leaves courtroom as photos are shown

    Renisha McBride's family leaves courtroom as photos are shown

    Thursday, July 24 2014 6:29 PM EDT2014-07-24 22:29:16 GMT
    On day two of the trial for Renisha McBride's shooting death, the final hours of her life and the moments after her death were detailed in court. Thursday the jury heard what Ted Wafer, her accused killer, told police about the shooting that night.  
    On day two of the trial for Renisha McBride's shooting death, the final hours of her life and the moments after her death were detailed in court. Thursday the jury heard what Ted Wafer, her accused killer, told police about the shooting that night.  

  • Download the FOX 2 Apps


  • FOX 2 News Five-Day Forecast
  • Local NewsLocal NewsMore>>

  • Boy with autism benefits from therapeutic listening

    Boy with autism benefits from therapeutic listening

    Thursday, July 31 2014 9:38 PM EDT2014-08-01 01:38:55 GMT
    Trevor Holzer is as active as any other 10 year old boy. just by looking at him, you wouldn't be able to tell he's affected by autismAs Trevor goes through his occupational therapy, he's got his own soundtrack.It's called therapeutic listening - the idea is to help Trevor with what's called sensory processing disorder. The goal of Easter Seals, making the world a better place for children with disabilities. As Fox 2's Deena Centofanti shows us, from an individual child to a team of players, i...
    Trevor Holzer is as active as any other 10 year old boy. just by looking at him, you wouldn't be able to tell he's affected by autismAs Trevor goes through his occupational therapy, he's got his own soundtrack.It's called therapeutic listening - the idea is to help Trevor with what's called sensory processing disorder. The goal of Easter Seals, making the world a better place for children with disabilities. As Fox 2's Deena Centofanti shows us, from an individual child to a team of players, i...
  • Detroit Police's 'Green Machine 40' stages crackdown of suspected drug houses

    Detroit Police's 'Green Machine 40' stages crackdown of suspected drug houses

    Thursday, July 31 2014 8:34 PM EDT2014-08-01 00:34:02 GMT
    Heavily armed members of the Detroit Police Special Response Team move in -- swarming this house on Tacoma with the state police helicopter overhead.This residence is believed to be a drug house where people were selling cocaine. No evidence and no arrests were found this time, but Detroit Police Chief James Craig says the message is loud and clear"We'll come back to this location and we'll send the owner a nice note and if we have to come back again we'll take it," said Craig. Elsewhere ther...
    Heavily armed members of the Detroit Police Special Response Team move in -- swarming this house on Tacoma with the state police helicopter overhead.This residence is believed to be a drug house where people were selling cocaine. No evidence and no arrests were found this time, but Detroit Police Chief James Craig says the message is loud and clear"We'll come back to this location and we'll send the owner a nice note and if we have to come back again we'll take it," said Craig. Elsewhere ther...
  • Romulus cop in hot water after road rage incident

    Romulus cop in hot water after road rage incident

    Thursday, July 31 2014 8:03 PM EDT2014-08-01 00:03:03 GMT
    An off-duty Romulus police officer is facing felony charges in connection with a road rage incident. Officer David Brooks is facing felonious assault and felony firearms charges after an investigation by Van Buren Township detectives.
    An off-duty Romulus police officer is facing felony charges in connection with a road rage incident. Officer David Brooks is facing felonious assault and felony firearms charges after an investigation by Van Buren Township detectives.
Powered by WorldNow

KTBC FOX 7
119 East 10th Street
Austin, TX 78701

Phone: (512) 476-7777
Fax: (512) 495-7001

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices