San Marcos police are working to solve an especially brutal robbery. One the city rarely experiences.
Two warehouse employees were tied up and their mouths taped. And the robbers--not only are they still out there, but police say they still don't know who they are.
San Marcos police feel the suspects had inside knowledge of the business they robbed.
On the night of December 23, San Marcos police say two men--armed with a knife--came inside this warehouse off Clovis Barker Road, tied up two employees and taped their mouths shut.
These are surveillance photos. You can see the employees on the ground. They weren't there long. Commander Penny Dunn says they were stripped of their cell phones and wallets and locked in a bathroom. They remained there for six hours until co-workers found them.
In the meantime, Dunn said, "The two men that came to rob them, backed up some type of vehicle to a loading dock area and stole a significant amount of merchandise from this warehouse."
They took $50,000 worth, including numerous flat screen TVs.
The suspects are described as black men in their mid-30s to early 40s, 5'10" in height and 250 pounds.
Dunn says they were oddly familiar with the place.
"Merchandise, hours of operation, security systems something that would indicate they did have some inside information," said Dunn.
Officers have increased patrols of the business to help other employees feel at ease. The victims in this case are still summoning the courage to return.
"Physically they're recovering. Mentally it's still a challenge. It was a very traumatic, frightening incident to happen to them," said Dunn.
Dunn says it's likely the robbers will be selling what they stole. She has this warning for anyone buying items online.
"I would be suspicious of buying any merchandise that's new in the box, never been opened," said Dunn. Dunn. "Ask the person is there is receipt where you bought this, is there a warranty."
And if your gut tells you something is off, call police at 1-800-324-TIPS.