Verizon data network problems - MyFoxAustin.com | KTBC Fox 7 | News, Weather, Sports

Verizon data network problems

Posted: Updated:
NEW YORK (MYFOXNY) -

If you can't get on the web or download files on your Verizon cell phone as quickly as you once could, there is a reason.

Verizon customers are seeing slower data speeds because they're actually getting bumped off Verizon's LTE network to the older 3G network. Basically, the company hasn't been able to keep up with the fast growth of data usage in big cities, including New York.

The company's own chief financial officer just publicly admitted Verizon's infrastructure in major metropolitan cities cannot keep up with demand.

"Verizon's 4G service is being bumped down to 3G service as a result of limited infrastructure and increased demand for LTE," said Daniel Howley, a senior writer for laptopmag.com. "So more people who jump on, the lower the signal strength for every customer."

Howley said if you're one of those customers having issues there isn't much you can do about it.

"Basically have to ride it out till Verizon ups their capacity," he said.

We asked Verizon about the problem directly. The company sent a statement: "Verizon Wireless continues to invest in our infrastructure in the New York Metro region, providing our customers with fast, reliable service. Over the past decade, Verizon Wireless has invested more than $3 billion in the region to increase the coverage and capacity of our network. As our CFO said, 'we have been working very diligently … we're going to be in an excellent position by the end of this year with everything that we are doing.'"

The company said the service should be back to normal by 2014. If you cannot wait, Howley said AT&T, T-Mobile and Sprint are all getting better service -- at least in New York City.

An earlier version of this story stated that Verizon did not grant an on-camera interview to Fox 5.  Fox 5 only asked for a written statement and did not ask for an on-camera interview.

  • Local NewsLocal NewsMore>>

  • White flags raised at Brooklyn Bridge

    White flags raised at Brooklyn Bridge

    Tuesday, July 22 2014 9:22 PM EDT2014-07-23 01:22:00 GMT
    The NYPD is investigating a major security breach at the Brooklyn Bridge, one of the most highly secured landmarks in New York City. Two white flags — international symbols of surrender — fluttered from poles on the stone supports that hold cables above the bridge connecting Brooklyn and Manhattan. The flags had a faint appearance of the stars and stripes. The American flags that are normally up at the bridge appeared to have been removed.
    The NYPD is investigating a major security breach at the Brooklyn Bridge, one of the most highly secured landmarks in New York City. Two white flags — international symbols of surrender — fluttered from poles on the stone supports that hold cables above the bridge connecting Brooklyn and Manhattan. The flags had a faint appearance of the stars and stripes. The American flags that are normally up at the bridge appeared to have been removed.
  • FAA bans all flights to Tel Aviv airport

    FAA bans all flights to Tel Aviv airport

    Tuesday, July 22 2014 8:52 PM EDT2014-07-23 00:52:42 GMT
    The Federal Aviation Administration has banned U.S. carriers from flying to Israel's main airport for 24 hours. The FAA made the announcement at about 12:40 p.m. on Tuesday. This comes after two U.S. airlines cancelled all flights to Israel until further notice following a rocket landing near the Ben-Gurion Airport earlier in the day.
    The Federal Aviation Administration has banned U.S. carriers from flying to Israel's main airport for 24 hours. The FAA made the announcement at about 12:40 p.m. on Tuesday. This comes after two U.S. airlines cancelled all flights to Israel until further notice following a rocket landing near the Ben-Gurion Airport earlier in the day.
  • Manhattan West Project

    Skyline of West Side is changing

    Skyline of West Side is changing

    Tuesday, July 22 2014 6:25 PM EDT2014-07-22 22:25:22 GMT
    The Manhattan West Project is a $4.5 billion development that will change the skyline on the West Side. The five-acre site that will consist of office towers, a residential building, retail, a 5-star hotel, health and fitness facilities, rooftop gardens, restaurants, cafes, and a park is being built on top of active rail yards. Fox 5 got a look at the progress of the project.
    The Manhattan West Project is a $4.5 billion development that will change the skyline on the West Side. The five-acre site that will consist of office towers, a residential building, retail, a 5-star hotel, health and fitness facilities, rooftop gardens, restaurants, cafes, and a park is being built on top of active rail yards. Fox 5 got a look at the progress of the project.
Powered by WorldNow

KTBC FOX 7
119 East 10th Street
Austin, TX 78701

Phone: (512) 476-7777
Fax: (512) 495-7001

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices