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Austin apartment complex having hot water woes

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The Travis Park Apartments on East Oltorf are about to undergo some major repairs to their hot water system. Management says it's hopefully a permanent fix to a problem they've been trying to get rid of for a while.

Tenants who wanted to remain anonymous told us their hot water has been hit or miss for years.

"The biggest problem is not having any hot water, the water going in and out. It's always pipes busting," one woman said.

"It's been happening like I said since I've lived here off and on and stuff like that. Sometimes they won't even send out letters to let you know that they turned off the water and stuff like that. It's really inconvenient for us but you know, we're the ones who have to live here like I said, so we're the ones that have to deal with it," another woman said.

Jeffrey Weissman with the management group, Lynd Company says it's a problem with the centralized hot water system.

"Based on the property's age which is over 40 years, unfortunately it's not an easy fix. Currently we're looking at installing cut-off valves to each of the buildings which will help to expedite the repairs by being able to shut the water off," Weissman said.

After that, Weissman says there will be an extensive de-scaling process to remove the buildup in the pipes that's collected over the years. He says they'll hopefully add a lining in the pipes which will prevent this from happening in the future.

"This is a fix that we believe will be a long term repair. It's an expense of hundreds of thousands of dollars based on the quotes we're getting," he said.

The property owners have provided a mobile shower for tenants to use while these problems are getting fixed. But some of the residents we spoke with aren't too keen about actually getting in there.

"Disgusting. It's, I mean we don't know how many people are taking showers in there, we don't know how they live. So who would want to take a shower in a portable shower like that?" one woman said.

We also spoke with Austin Code Enforcement. They tell us it is an active case with them and they'll be visiting the property on Friday to see how they're doing with everything.

The Lynd Company tells us once the de-scaling process begins it could take 30 to 60 days to finish.

They say the showers will be there the whole time and if they need to add more, they will.

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119 East 10th Street
Austin, TX 78701

Phone: (512) 476-7777
Fax: (512) 495-7001

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