A Round Rock ISD Spokesperson says a "system glitch" is to blame for some special education students not being assigned a bus route before the first day of school Monday.
Chrissy Weber's 12-year-old son Corey is starting 7th grade this year. Corey has autism and knowing every aspect of his school routine ahead of time is important.
"He doesn't speak like a typical child so he can't very well communicate if he were dropped off in the wrong spot or to the wrong teacher," she says.
Since Corey is a special education student, the school bus picks him up in front of his house each morning, but this year, Chrissy never heard from Round Rock ISD about his bus assignment.
"No one knew when the buses, or if the buses were coming frankly."
Parent Debbie Kirkland was also in the dark. When she hadn't heard from the district by last Friday, she started calling, but never got a call back about what bus would be picking up her son Carson, and when. "With a child with autism being on a schedule, having everything very clear is very important. It can affect his whole day if his schedule gets off and he doesn't know what's happening, it can cause a lot of anxiety," Kirkland tells FOX 7.
She drove Carson to his first day of middle school. "It's a brand new school, brand new people, brand new everything and the bus was the one thing that was going to stay the same."
Once buses drop off kids at school, many special needs students have a staff member assigned to meet them so parents say not only is it important for them to know bus information, but those staff members need to know it as well.
"The thought of him getting off a bus in the middle of a bunch of middle schoolers not knowing where he was supposed to go is frightening," says Kirkland.
She and other parents of special needs students just want to know why their kids were left behind on the first day of school.
"When you've got a kid with special needs, you can't just trust that it will be OK. You have to make sure. You don't have a choice."
Round Rock ISD sent this statement to FOX 7:
"Due to a system glitch several of our special education students did not receive a bus route assignment. We are currently reviewing routes for each special education student to ensure they are assigned a route as soon as possible."
The district also apologized for the inconvenience and asked parents for patience. A district spokesperson says transportation employees will be working through the night to fix the issue.