LeDuff: "Get mad, Detroit!" after 911 dispatch system fails - MyFoxAustin.com | KTBC Fox 7 | News, Weather, Sports

LeDuff: "Get mad, Detroit!" after 911 dispatch system fails

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Last Friday the radio systems went down between 911 dispatch and the police, fire, and ambulance. We still don't know why, and it could still happen again tomorrow.

Chief James Craig tells Fox 2's Charlie LeDuff, "According to my staff, and according to Motorola, there's been no real checking of the system - maintenance so to speak, of that system, to make sure if radio communications failed, there was a fall-back. What I'm very troubled about, and my staff is going to follow up with Motorola, they still don't know what the problem was. Now, we're up to 100% right now, which is good news. But are we at 100% right now because something was repaired? If so, what was that? All we were told is they couldn't figure the problem out. And I want to get to the bottom of it."

Now, don't blame the city, because this is one bill they are paying. In fact, they're paying for a back up emergency system - that doesn't exist.

"People expect these services to be provided, and we expect that the services that the city's paid for from vendors, that those are provided as well. And we're going to hold people accountable to that," says Bill Nowling, a spokesman for Emergency Manager Kevyn Orr. "We're going to get a good answer from Motorola and this won't happen again."

Chief Craig says he's never heard of anything like this in a major American city. He assures, "As long as we have a contract with Motorola, it will not happen again."

Fox 2's Charlie Leduff says he's called Motorola, and four people have not returned calls. He promises, "I'm going to keep calling. You're going to answer, because this is 12 years after 911, and it is unacceptable. Unacceptable. Get mad, Detroit."

Chief Craig continues, "When an officer needs help, 'Shots fired! Officer down!,' when you don't have communications, that can't happen."

Leduff adds he did get a call back from Motorola, saying all questions should be directed to the police.

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