A Pflugerville mom says a bus driver made her son get off at the wrong stop. Now she wants that driver fired.
Tonie Mercado was at work on Friday when she received a terrifying voicemail from her 9-year-old son. In the message, he is screaming for help, and breathing heavy as he is trying to run home. It goes on for two minutes, but Mercado only got a couple seconds into it.
"I started freaking out. I grabbed my stuff, left. I started calling my mom, everybody's phones," Mercado said.
Mercado says a substitute bus driver made her son get out .4 miles away from his normal stop in a part of their mobile home community where her son is unfamiliar.
She says he tried to tell the driver otherwise.
"He tells me well she passed our stop and I told her we were supposed to get off back there and when I told her that she picked up the paper and said 'I know where I'm supposed to go. Let me do my job,'" Mercado said. "She went around the complex. On the other side there's another clubhouse. That's where she stopped and let him off. He said he didn't know where to go so his first thought was to run back the way they came."
Minutes later, after the boy left the frantic voicemail, the bus driver looped back through, picked him up and dropped him off at the right spot where his grandma was waiting.
"I feel like she shouldn't be trusted with these children."
Durham School Services, the bus company Pflugerville ISD uses for student transportation, confirmed they are investigating the incident. They sent FOX 7 this following statement:
"We take the concerns raised very seriously as the safety of the students we transport is our priority. We have been in touch with the parent multiple times today and have made route adjustments to avoid issues in the future."
Mercado wants the driver gone.
"I don't think she should be driving kids around. To be completely honest I think she should be fired," said Mercado.