According to a spokesperson with DPS, the state has 584,000 CHL holders. Since the Newtown shootings, the state has seen a huge increase in interest for CHL's and now state employees have to work overtime to meet the demand.
Specifically, DPS employees who handle background checks have been working extra hard.
DPS says it may take a few extra days for some folks to get their CHL's but the state is still issuing them well within the 60 day time limit.
Still one local CHL instructor says the state was not prepared and is falling behind for some of his customers. With some of them waiting more than two months to get their CHL from the state.
"Very frustrating to the customers because they're complaining to us and we're trying to contact DPS to see what we can do to help them speed up their process to make it easier for them," said Michael Cargill owner of Central Texas Gun Works. "People are concerned about their personal safety. The Department of Public Safety should have expected this just like I have where I'm trying to keep up with the demand that's been thrust upon me and they should be able to keep up with it as well."
It's not only those wanting a CHL but those wanting to teach the courses. There's also an issue with a form that is required for those who want to become CHL instructors.
A spokesperson with DPS says the CHL 90 form hasn't been available for about a month, because DPS is updating the form. The spokesperson says that form will be available by the end of the week.
The problem there is that Cargill says he's been trying to hire three new CHL instructors to meet demand for more people wanting the license, but hasn't been able to because that form hasn't been available for about a month.