Customer complaints increase over TxTag billing problems

Customer complaints increase over TxTag billing problems

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After admitting to a TxTag glitch charging customers for tolls back in October dozens of FOX 7 viewers are coming forward saying it's not just one toll booth and also not just one month.

They are, and those charges are adding up to hundreds of dollars for some TxTag customers.

Viewers tell us that money is disappearing from their checking accounts and racking up their credit card bills. And its money that some just don't have.

They're meant to be convenient, a quick flash and you're on your way. But more and more TxTag customers are finding out the opposite.

Chad Williamson has been riding the toll road for years and just recently noticed his bill triple.

"I don't know what those were or why they're in there," said Williamson. "It's from October, November, December, and even some from January and February are showing up."

Williamson has seen late charges not just from the Pecan Road Toll but also from Cameron Road, Mustang Creek, and Gattis School Road. Its tolls he feels like he shouldn't have to pay.

"If I had clients and they came in for a service, I should not come back to them four or five months later and charge them extra saying oh well, we missed this we're going to go ahead and charge you now. That's unethical practice," he said.

Even our some of our own here at FOX 7 have been caught up in the charges.

"Thank you for your patience your call is important to us".

That's a call much too familiar for Christina Kane-Gibson.

"I've got a TxTag on my windshield, all I gotta do is go," Gibson said.

Gibson didn't drive her TxTag car in January, but is receiving charges for using the toll road at different locations that month. Her bill so far is $240.

"I just think that's craziness, I can't afford to pay for their technology problem and I don't think the consumer should have to pay for it either," she said.

TxDOT refused to go on camera but say a server near Pecan Street failed because of a corrupted hard drive. That affected half a dozen other toll points. When the hard drive was replaced the delayed charges started, which backed up all the way to October.

Williamson is still checking his credit card statement, but says he's already de-activated his account.

"How can you remember three or four months ago?," he asked. "It leaves me a little bit weary and a little bit concerned that the whole organization is not being run as it should be."

Anyone who is having issue with their TxTag account should contact TxDOT customer service. If you are unable to pay the late charges they can also work out a payment plan.

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